I took the Durango in today for that recall on the shift lever or whatever the hell it is. Had an appointment for 10:00. I drove 35 miles one way just to have this done. So they give me a loaner car, my family and I went and did some shopping and came back at 11:20. They haven't even gotten it in yet. I gave the service clerk a piece of my mind and I'll be going to a different Stealership next time to have it done. Idiots.