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i know how you feel about being mean to them...but if its been 3 weeks past the date they said it would be done...thats 3 weeks you could have used to find someone else if they would have let you know it wouldnt be done.

dont go in there and be like f#$! you or anything but get your point across. I would just say "i understand that you have other work to do but you told me it would be done 3 weeks ago and its not even started. so you can either get it done or i can take it elsewhere."

something along those lines. thats unacceptable for them to give you the shaft like that.

my dad is the same way you are. his exhaust broke (3rd time) and he took it to the guy that did it and he said he would order a new muffler and such and put it on...that was over a month ago. my dad keeps going over there and hes giving him the same stuff the guy is giving you. so i have decided im going to go get his truck and take it over there myself.
 
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