Sean is by far, the best customer service guy I've run into yet! I'll data log, or just send an email about a particular symptom, at say, 8 pm on a Saturday night. Next thing I know, I wake up Sunday morning with a "hey, I tweaked this, here, run this tune, and tell me how it works"
I don't know when the guy sleeps!
for example, right now, I'm having a hot-restart issue. I thought it was timing, but he said that there's actually different fuel trims for cold vs hot start, and that it was probably either lean or rich at hot-restarts. he sent me 2 tunes at once and said, "here, try these" one was a richer restart, the other was a leaner restart.
the guy is top notch.
spend your money once, go with sean and buy the unlimited tunes for just $100 more.
I'm planning a full engine swap from a 318 to a 360, and he said 'no problem. let me know when you do it'